Retuns & Order FAQ's

 

💬 Need Help? Text Our Support Line!

For the fastest service, send us a text message at 256-797-1677
  • Text Only: This is a dedicated text-only line (calls are blocked due to spam).
  • Who you are reaching: Your texts go directly to our store management team, not an automated robot! Because we are a small boutique team working on the shop floor, packing online orders, and switching shifts, this line is not actively monitored every single second.
  • If we miss you: Our goal is to reply to everyone quickly! However, things get busy and text threads occasionally get buried. If you do not hear back from us within 24 hours, please do not hesitate to text us one more time to bump your message to the top! We appreciate your patience with our small business team!!

 

Order & Shipping Information

Order Information

  • Orders cannot be changed, modified, or canceled after checkout.
  • We accept only one coupon code per order.

Shipping Cost & Delivery

  • Rates: Shipping costs vary based on package weight and dimensions.
  • Free Shipping: FREE shipping is available on U.S. orders over $125 (excludes APO addresses and shoes).
  • Processing & Delivery: Standard shipping orders take 5–7 business days to deliver. Most orders placed by 10:00 AM CST ship the same day; orders placed after 10:00 AM CST ship the following business day.

Local Pickup

  • Free Pickup: Only applies to customers selecting pickup at our boutique in the Huntsville, AL area.

Carrier Responsibility & Delays

All orders include a tracking number emailed before shipment. If you do not receive yours, please text 256-797-1677.

Kendry Collection Boutique is not responsible for:

  • Shipping delays, customs charges, or additional international fees.
  • Packages lost or damaged during transit.
  • Orders marked as "Delivered" by the carrier to the address you provided.

Should you experience carrier issues, please contact them directly:

  • USPS: 1-800-275-8777 (International: 1-800-222-1811)
  • UPS: 1-800-742-5877

Return & Exchange Policy

We want you to love your purchase! To be eligible for a return, items must be unworn, unwashed, smoke-free, and have all original tags attached.

RETURNS AND EXCHANGES FAQ

  1. The Easiest Way: Use Our Redo Returns Portal
    If you purchased Redo Return Coverage at checkout, your return shipping label is 100% FREE for store credit or exchanges!
  1. Standard Online Returns (Without Redo)
    If you opted out of Redo at checkout, you can still process your return digitally. You will be responsible for the cost of the return shipping label.
  • Refund to Original Payment:
    • Eligible within 10 calendar days of delivery.
  • Online Store Credit:
    • Eligible within 11 to 30 calendar days of delivery.
  • Account Credit Rules:
    • If a refund to your original payment method is not possible, you will receive online store credit.
  1. In-Store Local Returns
    Skip the shipping! Bring your online order to our store within 10 business days of receiving your package.
  • Please note: All online orders brought back for physical in-store processing are eligible for either Store Credit or Refund. Feel free to text 256-797-1677 prior to arrival if you have questions!

Damaged Items

Damaged or defective products must be reported through our digital return portal within 3 days of receiving your package. You can upload a photo of the damage directly inside the portal. Please don’t hesitate to text 2567971677 with any issues as well!

Final Sale & Non-Refundable Items

  • Discounted Items: All items purchased at 15% off or more or via promotional discount codes are eligible for Online Store Credit Only. Clearance items explicitly marked as "Sale" are Final Sale.
  • Strictly Final Sale: Gift Cards, cosmetics, intimates, bras, camisoles, slips, tights, and socks.
  • Swimwear & Accessories: Returnable in brand-new condition only if purchased at full price. Swimwear must have the interior hygienic panty liner and all tags completely intact. Sale accessories and sale swimwear are Final Sale.

Return Packaging Requirements

  • Shoes: Shoes must be returned unworn, in their original shoe box with tissue paper intact, and placed inside a separate protective shipping box. Do not use the shoe box itself as the shipping container.
  • Bags/Mailers: You may reuse your original shipping bag if it is heavily taped. Please do not staple packages, as staples can damage the product and cause your return to be rejected.
  • Rejected Returns: Items showing signs of wear, makeup, deodorant, damage, or alteration will be rejected by our Returns Department and mailed back to you at your expense. If a refused return is left with us, any refund issued will have the original shipping, carrier return fees, and a 20% restocking fee deducted.
💬 Need Help? Text Our Support Line!
For the fastest service, send us a text message at 256-797-1677
  • Text Only: This is a dedicated text-only line (calls are blocked due to spam).
  • Who you are reaching: Your texts go directly to our store management team, not an automated robot! Because we are a small boutique team working on the shop floor, packing online orders, and switching shifts, this line is not actively monitored every single second.
  • If we miss you: Our goal is to reply to everyone quickly! However, things get busy and text threads occasionally get buried. If you do not hear back from us within 24 hours, please do not hesitate to text us one more time to bump your message to the top! We appreciate your patience with our small business team.

Meet Morgan

Hey there, fabulous fashionistas! I'm the face behind the flair at Kendry Collection Boutique, where every day is a runway and style is a way of life. You'll usually find me at the store front, where the magic happens, and yes, you can't miss my extra style – it's kind of my trademark!

Meet my four-legged partner-in-crime, always by my side, and yes, he's a VIP in-store too! Life is always a bit brighter with a furry friend! Oh, did I mention? I'm recently engaged, adding a sprinkle of love to the fashion mix!

Beyond the glam, I'm your trend-obsessed boss babe. Markets are my playground, and I’m on a mission to discover the next must-have piece.

Day to day?

Picture this: From sunrise to sunset, I'm weaving dreams and stories with every outfit in the store. When I'm not at market or the store, I'm handling our social media, taking and editing photos, updating the website, creating marketing graphics, content & more!

Long hours? Absolutely, but I love every moment because Kendry isn't just a business; it's a passion project.

Meet Laura

Say hello to the heart and soul of Kendry Collection Boutique – the fabulous force behind the scenes, known to all as the stylish matriarch.

From dawn till dusk, you'll find her at the store front, infusing the space with warmth and glamour. Her style? Extraordinaire. Her presence? Unforgettable.

Shop A Small Family Owned Boutique In Huntsville, AL | Kendry Collection Boutique

Laura attends markets with me, handpicking styles that reflect her impeccable taste. But her role goes beyond fashion – she's the glue that binds our team! Managing employees with a perfect blend of grace and authority, she keeps the vibe lively and the standards high, honey!

In her day-to-day, you'll catch her adding that extra touch to the displays, ensuring that every piece tells a story. She believes in the power of fashion to elevate, and her commitment to making every customer feel valued echoes in every corner of our boutique.

You Are More Than Just A Customer To Us!

Our values are stitched into every seam – embracing uniqueness, staying ahead in trends, and fostering a community where everyone feels seen and celebrated.

To us, this isn't just a business; it's a family, and it's our honor to ensure that everyone who walks through our virtual (and physical) doors feels the warmth, style, and essence of Kendry Collection Boutique.

Welcome to a world where fashion is not just a statement but a celebration of individuality. 💃🛍️🌟